Updated on January 12th, 2022
This Policy describes the information that we may collect from users of the Platform (hereinafter the “User”, “You” or “Your” as the case may be) in the course of our activities, the purposes for which we collect it, the use we make of it and the rights available to you regarding the collection, use and communication of this personal information.
This Policy applies particularly to the following Users:
- Customers (hereinafter the "Customers"): individuals who open a user account in order to receive care and other services.
- Healthcare providers (hereinafter the "Nurses"): individuals who open a user account in order to provide care and other services to Clients, either individually or through a company.
What we collect
We only collect personal information that is strictly necessary for the purposes indicated in this Policy. In particular, when you access, visit or use our services, we may collect the following information:
Customer Information: when opening a user account, we may collect information about you such as your name, date of birth, gender, personal address or that of your representative, your email address, your personal phone number, your language of communication and, when the nature of the care you are requesting from the Nurse so requires, medical information and documents and any other information relating to your health situation.
If you provide Vesta with personal information about a person other than yourself, you have obtained all the necessary consents to do so in order to allow us to collect, use and disclose that personal information for the purposes set out in this Policy.
Information from the Nurse: in addition to the above information, we may collect information relating to your professional profile such as your professional biography, your list of services and regions or cities served, your license number issued by Ordre des infirmières et infirmiers du Québec and, where applicable, your profile and cover photo and links to external websites relevant to your professional profile.
Browsing information: we collect information relating to your browsing activity on the Platform or information on the device you use such as your IP address, the unique identifier of your digital tablet or smartphone, the type of browser you use, your browsing history, whether you viewed specific content there, and how long you spent viewing it. This browsing information may be shared in a de-identified and aggregated manner with authorized third parties with whom we collaborate, such as advertisers or content partners. Authorized third parties are only informed that you are potentially part of a target group for a given content. Authorized third parties are required to respect the confidentiality of your data in accordance with the law and the agreements entered into with Vesta.
Use of information
Vesta operates a platform that allows Clients and Nurses to connect. Personal information is collected in particular for the purpose of allowing us to open your user account and to allow the Client to be put in touch with a Nurse. By providing Vesta with your personal information, you authorize Vesta to use it to provide its services, more particularly to book appointments and send reminders, to manage communications and contractual relations with you, and to transmit personal information to the Client and the Nurse. The Nurse is bound by professional secrecy regarding your information.
In addition, we use all the information you provide to us in order to make the use of the Platform more enjoyable. This information could potentially allow Vesta to add personalized elements to its Platform or to plan the content more adequately, depending on the interests of Users.
We may also use the information to improve our offers and our relationship with customers, for example through direct marketing operations, sending newsletters or promotional offers, always with the intention of providing the best possible service.
Finally, we may use your information for the purposes of producing statistical data, which is essential for accessing information on our market.
Sharing of personal information
Unless having your express consent, we shall not sell, rent, give or trade your personal information to any third party, except to the internal service providers with whom we work to facilitate or outsource one or more aspects of the operation of our Platform. These internal service providers are subject to confidentiality agreements and legal restrictions prohibiting the use of the information provided to them for any purpose other than to facilitate the specific operation related to the outsourcing. We consider any information you provide to be confidential.
From time to time, we may be required to provide personal information in response to a valid court order, subpoena, administrative inquiry, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activity that we believe in good faith to be illegal. We may disclose certain personal information if we believe it is reasonably necessary to protect our rights, property and safety, and those of others.
We have adequate security measures in place to protect your personal information against loss or theft, unauthorized access, disclosure, copying, use or modification.
Despite the measures described above, no method of transmitting or storing data is 100% secure or error-free. Unfortunately, therefore, we cannot guarantee absolute security. If you have any reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of the data you have provided to us has been compromised), please contact us .
Unless restricted by law, we will take all reasonable steps to functionally delete your personal information from our databases upon request, although we may retain a copy for archival purposes as long as we deem necessary. We will respond to your request to access, update or delete your information within thirty (30) business days. In order to be able to provide you with information, correct any inaccuracies or remove any information, we may therefore ask you to verify your identity and provide other details to help us respond to your request.
Applicable rights and competent courts
For any questions or comments about the processing or updating of your personal information, please contact us .